Below is the most common help needed on your ESI phone system. If additional assistance is needed please call .

Main greeting

  • At any ESI phone:
  • Press ‘PROG/HELP’
  • Press ‘HOLD’
  • Enter the admin password (your admin password#)
  • Press ‘6’ (for recording of prompts)
  • Press ‘1’ (for the system prompts)
  • Press ‘1#’ (for the Branch ID you want to record)
  • Press ‘1’ to start and ‘1’ to stop the recording.
  • Press ‘#’ to save
  • Hang up

Directory names

  • At any ESI phone:
  • Press ‘PROG/HELP’
  • Press ‘HOLD’
  • Enter the admin password (your admin password#)
  • Press ‘6’ (for recording of prompts)
  • Press ‘2’ (for the directory names, these are the names played from the main menu)
  • Enter the extension number you wish to record.
  • Press ‘1’ to start and ‘1’ to stop the recording. Recite the first and last name.
  • Press ‘#’ to save
  • Hang up

For immediate after hours assistance choose menu option 6 and leave a call back number. A technician will be paged and return your call immediately.

Click a phone for the quick reference guide and overview:

esi 60D/IP, Business phone systems

60D phone

esi 55D business phone Business phone systems

55D phone

ESI 30D Phone, Business phone systems

30D phone

esi 48-button business phone, Business phone systems

48-button phone

ESI cordless II, business phone system,

Crdlss 2

esi Mobile messeging, Business phone systems

Mobile msg